1. How do you ship orders?

• We ship all of our orders with Canada Post

2. Do you offer international shipping?

• No, unfortunately due to individual country shipping and liquor control policies we are unable to ship internationally at this time. However, you can find our product in select Duty Free Locations.

3. How can I track my order?

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online. If you do not receive a shipping confirmation for over 5 days please email Danielle@drinkwolfhead.com

4. What should I do if my package is lost or damaged during shipping?

Procedure:

1. Document the Damage: Upon receiving your package, carefully inspect the contents. If you discover a broken or leaking bottle, take a clear picture of the damage.

2. Contact Us: Reach out to our customer service team at danielle@drinkwolfhead.com within 3 days of receiving your order. Attach the image of the damaged bottle to your email.

3. Review and Verification: Our team will promptly review your claim and verify the damage based on the provided image.

4. Refund Issued: Upon verification, we will process a refund for the affected item. Please allow 5 business days for the refund to reflect in your account.

5. No Replacement Bottle: Kindly note that we do not provide a replacement bottle for damaged items; instead, a refund will be issued.

Conditions:

- Ensure that the damage is reported within 3 days of receiving the order.

- The refund is applicable only if the damage is substantiated with a clear picture.

- We reserve the right to request additional information or deny the refund if the claim is found to be misleading or fraudulent.

While we strive to make every delivery a smooth experience, we appreciate your understanding in these rare instances. If you have any questions or concerns, please don't hesitate to contact us.

5. Can I change my shipping address after placing an order?

• If you need to update your shipping address after placing an order, please contact us at 519-726-1111 immediately. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed for shipping.

6. Why are shipping costs high?

Shipping costs are rising and shipping liquor is "Whisky Business".
We ship with Canada Post to guarantee reliable and fast shipments.
Each package containing liquor requires a special 19+ Signature which comes with an added fee of roughly $3 per package. We also are charged per weight of the package which can be quite high when shipping liquid and glass. This does not include the material it costs to secure and ensure your package arrives safe and sound.

Orders within Ontario are averaging $31.00
We offer a flat rate shipping of $30.00

7. Can I ship to multiple addresses with one order?

• Unfortunately, we are unable to ship to multiple addresses with a single order at this time. If you need to ship items to multiple addresses, please place separate orders for each shipping address.

8. What happens if I'm not home to receive my delivery?

• If you are not home to receive your delivery, Canada Post will typically leave a notice with instructions for redelivery or pickup. Due to ID verification we are unable to leave your package at the door.

9. Do you offer free shipping?

• We occasionally offer free shipping promotions for orders that meet certain criteria, such as a minimum order value or specific products. Be sure to check our website or subscribe to our newsletter for updates on free shipping offers.

10. How can I contact your shipping department for further assistance?

If you have any additional questions or concerns regarding shipping, please don't hesitate to contact our customer support team at DANIELLE@DRINKWOLFHEAD.COM We're here to help!